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My home address isn’t listed

Ahkill
Joining in

I really wanted to get 1 gig fiber in my new home but I can’t see the address in the list on postcode search results. But available for many houses around me and especially a house just opposite to me. 

It would be helpful if I can get an engineer appointment to my home and I’m happy to pay for that visit as well. 

I don’t want to end up with some low speed broadband provider!

1 ACCEPTED SOLUTION

Accepted Solutions

VM-Jon
Problem sorter

Hi @Ahkill 

Thank you for reaching out to us here, to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

 

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


See where this Helpful Answer was posted

1 REPLY 1

VM-Jon
Problem sorter

Hi @Ahkill 

Thank you for reaching out to us here, to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

 

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more