My flat address not in the Virgin Media system

[OngFrDaNc]

I have moved into a new flat recently and would like to set up Virgin Media Broadband but it seems that my address has not been added to the VM database. And I have checked and my flat is in the Royal Mail address database. Could someone please help me to get my address added? Because I seem to be unable to place my order without. I would really like to use the Virgin Media services if I can but if this doesn't get resolved I might not be able to!

Thank you very much to anyone in advance.

[jbrennand]

If the address doesn't show - then it usually means it cant get VM connectivity - they only show connectable locations.

A VM person will comment on this - when they get here in a day or two

[OngFrDaNc]

Thank you for your message but I don’t think this is case. Virgin media seems to be providing service for everyone else on the street. I’m living in a house converted into a flats so I think that’s the reason for the issue. I believe they just need to update their system to match the Royal Mail and it should all be good!

[John_GS]

Hi OngFrDaNc

Thanks for posting and welcome to the community.

I will send you a PM now to get some details and raise the form for you to look into this.

Kind regards,

[John_GS]

Thanks for joining me on PM OngFrDaNc and sending me the details.

I've done the form now and you'll be contacted within 10 working days.

Kind regards,