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My consent sms link doesn't work

Joining in

My consent sms link doesn't work what to do? 


Forum Team
Forum Team

Hi Bolo7 👋 welcome to the community! Thank you for posting. 

Sorry to hear about an issue with a consent SMS link - can you just confirm if are you referring to the consent for some pre-contract documents? (This is what is sent to you when taking out a package or services with us). 

You should also have been sent these documents via email too! 

If you have received the documents and consent to the package being completed on this basis you just need to get back in touch to let us know. You can do this via 📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, 📲WhatsApp: +44 7305 327 112. 

If you are still needing support please let us know here too and we will do our best to help! 
Wishing you all the best. 🌞


On our wavelength

Assuming the txt included a link to '' then mine didn't work either earlier this week - just came up as 'not found' on my phone. I tried entering it on my PC browser, which just seemed to take me to an unrelated faq page.

However, I tried it the following day on my phone, and it worked - but it just connects to an automated chat bot, and not a very clever one at that. It just asked me about digging trenches, what kind of drive I have (all pointless as it's an overhead install from a telegraph pole), so I answered them expecting to continue and get to something relevant. But no, it just said "conversation over, your answers have been logged to your account", and dropped the connection.

Hi NigelGoodwin

Sorry to hear you faced this issue too, but pleased to hear it did end up working for you the following day.

Is there anything else that you are still looking for help with? We'd love to assist further if needed.