On the 2nd of September Yodel were supposed to deliver my student broadband package but they were unable to locate my property. After that attempted I put a sign on our front gate to make it easier for the driver and put our bin with our house number on it facing the road so it was very clear where we were. They then attempted to deliver it on the 3rd, 4th and the 6th with all failed attempts claiming they were unable to locate our property, even though I don't think they really tried very hard. This has been going on for over a week and and I am getting more and more frustrated as time goes on and new problems arise.
I've talked to yodel many times over this week and they have been extremely difficult to work with as they gave me empty promises that it would arrive the next day. They even asked for advice on finding our property which gave me hope that it would be successful but then they returned our parcel back to sender. So now it's back with virgin media. I had previously made a complaint with virgin saying Yodel couldn't deliver our parcel and they told me to talk to Yodel.
Now I have to talk to Virgin again and the only way to get their attention is to make a complaint. So I put another complaint in yesterday explaining the issue and asking virgin to please get our broadband to us as soon as possible as we have just moved into a new property and cannot set up other bills and check our university emails and time tables without it. Their reply was that they will credit us £5 each day for our inconvenience until we get the broadband set up. But that's not going to help us if we still don't have our broadband package!
This morning I went to check on the status of my complaint but I can no longer look at it or make new complaints as they are closing my account in 90 days! I cannot believe the hassle and stress I have been through over the past week, it shouldn't be this hard to just deliver a broadband package.
I'm extremely frustrated and fed up with this whole situation all I want is to be actually listened to by virgin and they make it very hard with little ways to contact them. I do not want my account to be closed I just want my broadband package, I have had enough of being pushed between Yodel and Virgin just because they don't want to deal with my problem, that they created.
I think for all the inconvenience and stress they've put me and my housemates through, Virgin should deliver my broadband package personally.
