Virgin Media Community

[Jaymo94]

We signed up with virgin trying to activate the broadband after initial setup of box light stays red started diagnostics through 192.168.0.1 and shows no RF signal, went outside to check the external box the neighbours cable runs from my box as it looks in picture my side is disconnected can I just switch these around my neighbour also has the exact same external box about a ft away from ours

[Roger_Gooner]

Do not tamper with anything, call VM and a tech will be sent round to get you connected. It won't cost you.

[Zach_R]

Hi @Jaymo94,

Thank you for your post and welcome to our community forums.

I'm really sorry to hear that there appears to be some issues with your services after an initial set up and activation. As has been advised in this thread, please refrain from tampering with any cabling and connections.

Have you been able to contact the team since your post to address this? If not, let us know and we can assist you further.

Thanks,