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My address isn't listed correctly on the post code checker

Tuning in

On the Virgin Media postcode checker my address (that I'm moving to shortly) doesn't appear correctly and says services are unavailable, however if I select the flat below (it's a Victorian conversion) they can get virgins services.

My address appears like: [REMOVED]
However, the flat below appears like: [REMOVED]

All the other houses around me on that road can get service, how can I get this resolved?

[MOD EDIT: Personal and private information has been removed from this post.]


Forum Team
Forum Team

Hey alexfoxy, thank you for reaching out and I am sorry to hear this.

I will send you a PM now so we can get some paperwork filled in and a specialist team will reach out to you within 14 days, please look out for my message. Cheers 

Matt - Forum Team

New around here?