Hello,
I recently noticed that the broadband box - virgin media brown box located on my property has been shared by my next door neighbour and since then my broadband speed has slowed down.
It was not brought to my attention at all that any engineer would come onto my property to carry out any connections or any works without prior notice or any formal permission at all.
I was not given any notice of this from my neighbour either that they would use the same box located on my property to connect their internet to also to gain access to virgin broadband.
I am not happy to have a shared connection cable trailing from my property to my neighbours using the same box located on my property.
Please can somebody look into this urgently and explain why an engineer came onto my property without any prior permission to carry out such works.
Thanks in advance