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GeorgiaJ12
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My Quick Start Box has not been delivered

Hello,

I have not received my QuickStart box. My order was refused at my neighbors door, but I have not had anything from Yodel or Virgin media and this was meant to be delivered on Tuesday!

It is now Thursday and I am still unaware of whether or not my delivery has been rescheduled. No way of contacting Virgin either, please can someone advise.

Thanks

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SteNix2020
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Re: My Quick Start Box has not been delivered

Have you had a text from yodel/VM with tracking details. The landing page normally gives you a few options for redelivery or collections and the current status of your package.

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GeorgiaJ12
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Re: My Quick Start Box has not been delivered

Hi,

 

I checked and it says that the package has been sent back to Virgin. There is no way to reschedule the delivery on the app. Now it says I am no longer a virgin media customer?!

Thanks

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Z92
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Re: My Quick Start Box has not been delivered

Yes you need ring customer services to reschedule or your contract will simply be cancelled as unwanted. 

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