13-01-2023 22:21 - edited 13-01-2023 22:22
I guess i am posting this more to make me feel better, as I am well aware that I just have to wait things out as Virgin Media don't have any idea at all what their contractors actually are doing.
Anyway this is my current situation:
Ordered | 12/09/22 | |
First Install Date | 20/10/22 | Waited In and cancelled |
Second Install Date | 21/11/22 | Waited In and cancelled |
Third Install Date | 13/12/22 | Waited In and cancelled |
Fourth Install Date | 11/01/23 | Cancelled 2 days before |
Fifth Install Date | 02/02/23 | New Scheduled Date |
I was told on ordering that as my road was already fibre enabled, then installation would be quick as they only needed to pull a cable. That was a lie, as the road needed to be dug up, and a CATV access point installed in the pavement outside my property.
In reality that was done quite quickly, and there has been a CATV access point, with a blue rope inside it outside my house since early November.
It now seems though that a cable pull is the issue, I have no idea what the issue is, and if somebody from virgin media can enlighten me as to the real issue that would be great.
I have been told multiple stories, cars in the way (nobody knocked and asked for them to be moved), roadworks, contractor holidays, shortage of cable, underground blockages, pandemic, rat infestation, too cold, too hot, too wet, too dry, leaves on the line etc etc. Honestly I don't really care, just get it done, how hard can it be.......
Answered! Go to Answer
28-01-2023 22:20 - edited 28-01-2023 22:21
Thanks Tony, i am amazed too that i have not had the area manager calling me personally.....
Does anybody know who the Area 20 Area Manager is?
Anyway I won't be cancelling...
Secretly i am now hoping to break the alleged 13 month record, and then I will be applying to the Guiness book of records on behalf of Virgin Media for the slowest ever fibre install 🙂
on 28-01-2023 22:35
@exasperatedmatt wrote:<snip>
Secretly i am now hoping to break the alleged 13 month record, and then I will be applying to the Guiness book of records on behalf of Virgin Media for the slowest ever fibre install 🙂
Careful what you wish for! VM might take it as a challenge to beat their 'personal best' (worst) installation time! 😟
on 29-01-2023 09:33
If only they were that organised!
on 31-01-2023 09:45
To the forum team:
I am still waiting for the promised contact (2 weeks ago) from the Installation Team to explain what is happening...
The only contact I have had is a further 4 week delay.
on 31-01-2023 10:10
Hello exasperatedmatt
Sorry this is still ongoing... It really is not good at all.
I can see you have a complaint raised from your last interaction with a colleague.
I have just checked this and requested for a one of our complaints agents to take a a look and get in touch with you for an update.
Can you please let me know how the call goes.
Gareth_L
on 02-02-2023 15:01
Hello exasperatedmatt.
I did chase this up for you on Tuesday.
Have you heard anything back since?
If not please let me know.
Gareth_L
on 02-02-2023 17:45
Gareth
I appreciate you chasing, but as expected nothing has come of it......
Can i ask if this has been escalated to the area manager? If not, please could it be, it really is totally ridiculous now.
Thanks
on 04-02-2023 09:52
Still waiting........
on 04-02-2023 10:14
When it does finally get to compo'o'clock, don't be surprised if you get the council delays excuse, both to (wrongly) justify VM's inactivity, and then to dodge the obligation to pay compensation at £5.25 per day for a delayed installation, plus £25 for any missed visit that you had to be in for.
on 04-02-2023 14:21
@Andrew-G wrote:When it does finally get to compo'o'clock, don't be surprised if you get the council delays excuse, both to (wrongly) justify VM's inactivity, and then to dodge the obligation to pay compensation at £5.25 per day for a delayed installation, plus £25 for any missed visit that you had to be in for.
By my calculations we are already at the £500ish mark, and still no interest in telling me what the issue is, or trying to actually resolve it.
Genuinely I am not unreasonable, and I know that issues can occur, and in some cases i may even be able to help, if I know what the problem is......
Unfortunately nobody at Virgin or their suppliers can tell me that, and I am past the point of calling to try and find out, as we know that gets you nowhere.