Virgin Media Community

[Shannonfuery]

My partner works from home during the night and every single night the internet disconnect inconveniently interrupting his work causing him to start over. Is there away to reschedule any of this maintenance or anything. 

[Adduxi]

You cannot reschedule maintenance.

However the Hub may be trying to update it's firmware and constantly failing?

Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing for 10 minutes. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

[Travis_M]

Hi @Shannonfuery

Thanks for your post and sorry to hear about the issue with your broadband

I am going to drop you a private message now to confirm some details, please keep an eye on your inbox for a message from myself.

Regards