My Address Does Not Exist

[MasterCrowe]

Hi, 

I moved to a flat in January, old terrace house split into 2 flats, only the full address for the house is found on the Virgin site and the neighbours downstairs have Virgin yet I have been frustratingly pased around the houses within Virgin now for 6 months yes that's a 6, I would apreciate anyones help to get this resolved so we can have our Virgin packages back 

Thanks

[VM-Jon]

Hi @MasterCrowe ,

Welcome to the community !

The issue you describe is quite common as many homes are often split into separate flats. please can i ask how many flats their are?

We would also need to contact the current account holder to correct their address on our systems too. Overall it should take no longer than 2-3 days to resolve.

Jon

[MasterCrowe]

Hi Jon 

Thank you for the quick response, there are just 2 flats

MY NEIGHBOURS (Hazel & Frank) 
[MOD EDIT: Removed]
Harrogate
HG1 5JG

MY FLAT
[MOD EDIT: Removed]
Harrogate
HG1 5JG

[VM-Jon]

Thank you @MasterCrowe ,

We have edited your post to remove personal details from public view. I will drop you a private message to assist further.

Thank you

Jon

[Michael_JK]

Hi @MasterCrowe,

I've removed your full address from public view.

A member of the forum team will send you a private message shortly to help with your enquiry.

Best,