Must have entered wrong email at sign up

[Bosher]

No confirmation emails, also came to pick up package but have no collect plus code so they wouldn't let me take it.

[Gareth_L]

Hello Bosher,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with the package and getting details.
I'd like to take a look into this for you, and see if we can help get you set up.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L