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MichaelRei
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Multiple missed appointments

Hi,

An engineer was due to come on the 12th, 14th, 15th, 16th and 17th (today) September.  They haven't shown up on any of these dates, so I phoned and was told they were definitely coming but in the end no-one turned up again.

What happens now - will you contact me to arrange another time? This is beyond frustrating!

Thanks,

Michael

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Hollie_B
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Re: Multiple missed appointments

Hi there @MichaelRei 

 

Thanks for your post. Really sorry to hear that you've had this experience. I will be able to take a look in to this for you to update you on what's happened as I appreciate having many missed visits would be very frustrating, 

 

I'll private message you now so that I can take some details and look in to this for you. 

 

Thanks, 

 

 

Hollie - Forum Team


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goslow
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Re: Multiple missed appointments


@MichaelRei wrote:

What happens now - will you contact me to arrange another time? This is beyond frustrating!

Thanks,

Michael



Sounds very annoying indeed. Read the info. and the small-print on this page while waiting for the next appointment and see if any of it applies to your situation.

https://www.virginmedia.com/help/automatic-compensation

If so, keep a good record of dates, times, phone calls etc.

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