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Multiple dropouts since Thursday / awful power levels

Can someone from VM please take a look ? Multiple disconnects since Thursday (hub 3 in modem mode) power levels are awful:

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1298750000-13.533256 qam21
2138750000-13.734256 qam1
3146750000-13.935256 qam2
4154750000-1335256 qam3
5162750000-12.935256 qam4
6170750000-12.735256 qam5
7178750000-12.435256 qam6
8186750000-12.235256 qam7
9194750000-12.235256 qam8
10202750000-1235256 qam9
11210750000-12.235256 qam10
12218750000-12.235256 qam11
13226750000-12.535256 qam12
14234750000-12.735256 qam13
15242750000-1335256 qam14
16250750000-1334256 qam15
17258750000-13.334256 qam16
18266750000-13.434256 qam17
19274750000-13.734256 qam18
20282750000-13.933256 qam19
21290750000-13.933256 qam20
22306750000-13.533256 qam22
23314750000-13.533256 qam23
24322750000-13.533256 qam24
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Re: Multiple dropouts since Thursday / awful power levels

Hi, if you pm me your account number and area ref. I will have a look for you

 

Regards

Rich

Send Me a PM!


Here to help! I'm a Field Technician helping out from home. Find out more
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Re: Multiple dropouts since Thursday / awful power levels

Hi, thanks for the quick reply - have PMd you the details. No local issues mentioned on the VM site.

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Re: Multiple dropouts since Thursday / awful power levels

Can someone from VM please PM me ? 

The engineer came yesterday and since his visit the connection has been dropping out even more than before. Making it really difficult with work at the moment.

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Re: Multiple dropouts since Thursday / awful power levels

There were major system problems last night.  That may have caused your latest problems.

Your original post showed that the downstream power levels were much too low.

Do you know if the engineer changed this?

What figures are you getting now?

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Re: Multiple dropouts since Thursday / awful power levels

The engineer swapped out the hub 3, changed the cabling, and tried me on about 4 different tabs in the cabinet. Once he'd finished, the power was around -4 to -1.

As expected, there was a couple of big dropouts yesterday evening, but today I've had quite a few too - last big one was just after 11am today. However since then the power levels are currently ranging from 6.1 to 11.1 across the channels. I'm not sure if someone's been doing stuff in the cabinet today (or elsewhere in the infrastructure after the big outages) that'd change the power levels?

I'm hoping it's settled down now, if it's still playing up tomorrow I'll reply on here.

 

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