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Multiple Wall Sockets in House

Joining in


Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems.

My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should connect to the Modem/Router.

We had it downstairs previously but I would like to use the upstairs Wall Socket this time around so I can have a wired connection in my home office. Can anyone provide guidance on how to change the switch please? I spoke with Customer Services and they advised it would be a £25 callout fee which I'm loathed to pay for what sounds like a 30 second job I could do myself.

Many thanks


Forum Team
Forum Team

Hi RobMoody,

Thanks for posting and welcome to our community 🙂

What you've been advised is correct, this would need a technician visit, and there would be a charge of £25 in order to do the change.

Let me know if you'd like to go ahead with this and I can pop you over a private message to arrange.



Very Insightful Person
Very Insightful Person

There is no such thing as a ‘switch’ in the omnibox, there is either a F to F joiner or a two splitter. If there is a joiner perhaps you could just move it to the spare cable.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Hi Alex,

Thanks for the reply.

Disappointing that there is a charge for this when I have just signed up on an 18 month contract.

I have some Powerline adapters from before so I suppose I will just make use of those as I don't think it's right to be asking for £25 for what the previous engineer told me was a 30 second job.




Hi Tudor,

Thanks for this information.

I'm guessing that based on what VM have told me that digging around inside the box will invalidate something so I'll just rely on Powerline adapters and hope it all works as I need it.