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Multiple Errors with Intermittent Connection and Half Speed

Started experiencing issues last night around 7pm and has been ongoing through the night continuing this morning.

Random drops in connection requiring a reboot of the Super Hub 3 to fix, performed a 'pin hole' reset of Hub also but has not fixed.

Speed also this morning seems to be not even half of what I would expect to get, meant to be the 100M currently lucky I'm getting just over 40.

Have checked through the Hub 'Netowrk Status' pages and it would indicate that there are some issues, looking over the Upstream, Downstream and Network Log parts and a quick google search would suggest line problems..?

Any assistance with this ASAP would be greatly appreciated, I work for the NHS and much like everyone else at the moment it's all about the home working so this is really not ideal.

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 419000000 -16.2 33 256 qam 32
2 203000000 -8.9 38 256 qam 9
3 211000000 -8.5 38 256 qam 10
4 219000000 -8 38 256 qam 11
5 227000000 -8 38 256 qam 12
6 235000000 -7.7 38 256 qam 13
7 243000000 -7.7 38 256 qam 14
8 251000000 -7.2 38 256 qam 15
9 259000000 -7 38 256 qam 16
10 267000000 -6.9 38 256 qam 17
11 275000000 -7.2 38 256 qam 18
12 283000000 -7.4 38 256 qam 19
13 291000000 -8 38 256 qam 20
14 299000000 -8.5 37 256 qam 21
15 307000000 -9.4 37 256 qam 22
16 315000000 -10 37 256 qam 23
17 323000000 -10.7 37 256 qam 24
18 363000000 -15.9 33 256 qam 25
19 371000000 -18.4 31 256 qam 26
20 379000000 -23.3 26 256 qam 0
21 395000000 -17.9 31 256 qam 29
22 403000000 -16.3 33 256 qam 30
23 411000000 -16.2 33 256 qam 31


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 33.3 34182 0
2 Locked 38.6 19 0
3 Locked 38.6 5 0
4 Locked 38.9 4 0
5 Locked 38.9 3 0
6 Locked 38.9 5 0
7 Locked 38.9 0 0
8 Locked 38.9 6 0
9 Locked 38.9 5 0
10 Locked 38.9 5 0
11 Locked 38.9 4 0
12 Locked 38.9 5 0
13 Locked 38.6 6 0
14 Locked 37.6 6 0
15 Locked 37.3 10 0
16 Locked 37.6 4 0
17 Locked 37.6 0 0
18 Locked 33.8 22254 0
19 Locked 31.6 2803810 0
20 Locked 26.3 14347375 89317463
21 Locked 31.9 1922908 0
22 Locked 33.4 49846 0
23 Locked 33.3 61073 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46199986 4.65 5120 64 qam 3
2 39399988 4.5 5120 64 qam 4
3 53700002 4.65 5120 64 qam 2
4 60299981 4.65 5120 64 qam 1


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

Network Log
Time Priority Description
15/04/2020 06:36:52 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 06:32:25 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 06:32:19 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 06:12:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 06:12:22 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 06:12:18 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 06:12:2 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 06:11:58 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 06:11:42 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 06:11:38 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 06:11:22 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 06:11:18 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 05:50:0 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 05:49:44 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 05:49:40 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 05:49:24 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 05:49:20 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 05:49:4 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 05:49:0 critical Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/04/2020 05:48:44 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Message 2 of 6
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Re: Multiple Errors with Intermittent Connection and Half Speed

Hi

I'm a technician for virginmedia,from your post ur downstream levels are to low.

Is there a attenuator on the hub or anywhere.

I'll PM you as need some info

Cheers

Craig


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Re: Multiple Errors with Intermittent Connection and Half Speed

Hi.
Send me a pm with postcode, account number and area code if you know this and I will look into it for you.


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Re: Multiple Errors with Intermittent Connection and Half Speed

No attenuattor to the best of my knowledge anyway.
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Re: Multiple Errors with Intermittent Connection and Half Speed

Sent.

Thanks.
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Re: Multiple Errors with Intermittent Connection and Half Speed

Looking at your rf levels there far too low, is there an attenuator fitted to the rf input to hub or any off the internal connections ( it will have 10Db,6Db ect written on it ) if then remove it and tighten all your internal and restart your Hub carry out speedtest using speedtest.net

 


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