As part of some home renovations we need to move our virgin line to the other side of our living room. How do I book an engineer visit for this? I can't seem to call Virgin the phone line doesn't work. If I can't contact Virgin can I get an electrician to do this?
VM are currently saying if you have a working service they will not undertake this discretionary work while virus infection rates are at the current level. That protects VM staff and you as well. So you will have to wait and be patient.
150 is the number you need and is free from a VM landline or VM mobile, otherwise you need 0345 454 1111. Lines are busy. Try early in the morning when lines open at 8am. But don't bother at the moment.
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