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CaoimheKerins
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Moving to new house where previous tenant took modem with them

Hi,

I just moved into a new flat in London. The previous tenants were virgin customers and took their modem with them. We still have the virgin box here that is applicable for the smart set up. I read though that if there is an active virgin account at the property it can take 14 days for internet to be functional. I am wondering if someone moves house but takes their internet with them can I still do the smart set up in 4 days or wait the 14? Working from home and the moment and hoping not to have to buy a dongle!! 

Thank you!

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Christy_D
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Re: Moving to new house where previous tenant took modem with them

Hi there

Happy to assist you with this. 

Will send over a private message to explain further in detail

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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