Moving to new build, postcode isn't recognised on VM checker

[jwcantwell]

Hi there, 

Moving to a new build (9 flats, we are Flat 5) and there used to be just one detached house with a different postcode. 

The postcode isn't recognised when i put it in VM checker and i want to get fibre sorted ASAP (the new build has Virgin fibre installed apparently). They are 'activating' it next Weds I believe but can we do any sort of set up before? 

Please help?

[Christy_D]

Hi there @jwcantwell 

Thanks for reaching out to us

Are you moving services to this address or will it be new services which you require?

Thanks

Christy 

[tecdude]

You should contact them. You can use this link - https://www.virginmedia.com/help/contact-us

[jwcantwell]

New services. It is a new build I am moving into, they have Virgin fibre installed but not yet activated? But the postcode isn't recognised. 

[jwcantwell]

New services. It is a new build I am moving into, they have Virgin fibre installed but not yet activated? But the postcode isn't recognised. 

[Christy_D]

Thanks for confirming @jwcantwell 

I will send over a private message to see if I can assist you.

Thanks

Christy