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Moving to a new flat with virgin media

Joining in

I have a contract with VM and I'll move to a new built flat soon. I want to keep using VM. When I call VM, the cs said she couldn't find my new full address in the system but she is sure that the VM can support the street where the building locates. Can anyone help me with this issue? 


Very Insightful Person
Very Insightful Person

Staff here can investigate. If it is just one property missing & the rest of the road has it you are in with a chance. If the road itself doesn’t have it the VM won’t install without significant interest from the rest of the addresses in the street.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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Forum Team
Forum Team

Hi tommy688,

Thank you for reaching out to us in our community and welcome, we will be more than happy to have a look and see if the property you are moving to has our services there or can be installed, so I can check this for you, I will send you an Invite into a private chat, once received please click on the purple envelope to accept.