Moving router

[Claresharp]

Hi please can someone arrange for me to have my router moved to a different room.
thanks  

[Tudor]

The primary place to request is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[newapollo]

Hi @Claresharp 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Travis_M]

Hi @Claresharp

Thanks for posting on our community forum and a big warm welcome with this being your first post

I am going to drop you a private message now to collect some more information and get this sorted for you, please keep an eye on your inbox for a message from myself.