The primary place to request is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
Thanks for posting on our community forum and a big warm welcome with this being your first post
I am going to drop you a private message now to collect some more information and get this sorted for you, please keep an eye on your inbox for a message from myself.
New around here? Check out the do's and don'ts, in our Community FAQs