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Moving router

nish310
Joining in

on ‎08-09-2022 10:40

Hi,

I too would like my the locations of where my cable for router enters and where phone line enters re-located to one place please.

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎08-09-2022 13:07

There will be a cost of £25 for a non fault call out.

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Paul_DN
Forum Team
Forum Team

on ‎11-09-2022 08:18

Hi nish310,

Thank you for reaching out to us in our community and welcome back, it has been a while, as advised by Tudor we can arrange for your Router to be relocated which would be a one off £25 call out charge, this would go on the next bill after the appointment.

This can be arranged by calling 150 from a Virgin Media Landline or Mobile.

If there is anything else we can help with, please do not hesitate to reach back out.

Regards

Paul.

 

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