on 21-09-2023 13:16
Like everyone else with this issue, I want to move my router location to a new room but doing this over the phone is an almost impossible task.
Can someone please DM me to book an appointment.
on 21-09-2023 16:47
Will be a cost of £25, phone is much quicker.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 24-09-2023 08:45
Hi sneakyolz,
Thanks for your post and welcome to the community.
So we can as advised above complete this process witha one off £25 charge.
To investigate matters further I've dropped you a PM.
The message will appear within the envelope icon.
Regards,
on 25-09-2023 13:14
Thanks for your cooperation over PM sneakyolz,
The appointment is booked in for you now.
Do let us know if you require any further assistance.
Take care,