Moving router location

[sneakyolz]

Like everyone else with this issue, I want to move my router location to a new room but doing this over the phone is an almost impossible task.

Can someone please DM me to book an appointment.

[Tudor]

Will be a cost of £25, phone is much quicker.

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Kain_W]

Hi sneakyolz,

Thanks for your post and welcome to the community.

So we can as advised above complete this process witha one off £25 charge.

To investigate matters further I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM sneakyolz,

The appointment is booked in for you now.

Do let us know if you require any further assistance.

Take care,