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rowdy
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Moving router connecting cable from upstairs to downstairs

I want to move my router from upstairs to downstairs,disconnect the existing cable reroute it into my downstairs room and reconnect it.Am I allowed to do this.

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LittleMick73
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Re: Moving router connecting cable from upstairs to downstairs

Hi no this is something a virgin engineer will have to do as this may affect the signal levels between your device and the street cabinet, also be aware that as a non fault issue it will cost £99. Regards Micky 

Adduxi
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Re: Moving router connecting cable from upstairs to downstairs


@rowdy wrote:

I want to move my router from upstairs to downstairs,disconnect the existing cable reroute it into my downstairs room and reconnect it.Am I allowed to do this.


If you are only unclipping the cable and moving it, then that should be okay.  What you can't do is make any alterations to the cable or fittings, as this is against the T&C's.  If you are needing alterations, then as already stated it will be a £99 non fault call out fee.

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jbrennand
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Re: Moving router connecting cable from upstairs to downstairs

Another option is to leave it where it is and run some Cat5e/6/7 ethernet cabling from it (internally or externally) to the downstairs location and attach a GB Network switch and wireless access point or a combined unit, or roter with access mode to provide coverage down there. Will be less than £99 and also a better solution to wif issues.

A couple of examples...

https://www.amazon.co.uk/Archer-C6-Wireless-Supports-Parental/dp/B07L5YRYF4/

https://www.amazon.co.uk/NETGEAR-AC2000-Wireless-Access-WAC124-100UKS/dp/B01N47QKDQ/

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
rowdy
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Re: Moving router connecting cable from upstairs to downstairs

Thanks Micky
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rowdy
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Re: Moving router connecting cable from upstairs to downstairs

Thanks Adduxi
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rowdy
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Re: Moving router connecting cable from upstairs to downstairs

Thanks John
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Serena_C
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Re: Moving router connecting cable from upstairs to downstairs

Hi @rowdy

 

Welcome back to our Community Help Forum 🙂

 

Thank you for your post regarding moving your Hub.

 

To move your Hub from downstairs to upstairs, you will need to schedule a non-essential engineer visit. These cost £99, and the engineer will move the Hub for you. Please let me know if you would like me to schedule this for you 🙂

 

Best wishes,

 

Serena

 

rowdy
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Re: Moving router connecting cable from upstairs to downstairs

Thank you Serena for your answer but I will leave it for now and have a think about it and maybe come up with another solution as I think that is too expensive for me. Rowdy

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Serena_C
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Re: Moving router connecting cable from upstairs to downstairs

No worries @rowdy, thanks for getting back to me on this!

 

Please don't hesitate to get back in touch on this topic should you change your mind in the future 🙂

 

Best wishes,

 

Serena