Virgin Media Community

[rowdy]

I want to move my router from upstairs to downstairs,disconnect the existing cable reroute it into my downstairs room and reconnect it.Am I allowed to do this.

[LittleMick73 · Accepted solution]

Hi no this is something a virgin engineer will have to do as this may affect the signal levels between your device and the street cabinet, also be aware that as a non fault issue it will cost £99. Regards Micky 

[Adduxi · Accepted solution]

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@rowdy wrote:

I want to move my router from upstairs to downstairs,disconnect the existing cable reroute it into my downstairs room and reconnect it.Am I allowed to do this.

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If you are only unclipping the cable and moving it, then that should be okay.  What you can't do is make any alterations to the cable or fittings, as this is against the T&C's.  If you are needing alterations, then as already stated it will be a £99 non fault call out fee.

[jbrennand · Accepted solution]

Another option is to leave it where it is and run some Cat5e/6/7 ethernet cabling from it (internally or externally) to the downstairs location and attach a GB Network switch and wireless access point or a combined unit, or roter with access mode to provide coverage down there. Will be less than £99 and also a better solution to wif issues.

A couple of examples...

https://www.amazon.co.uk/Archer-C6-Wireless-Supports-Parental/dp/B07L5YRYF4/

https://www.amazon.co.uk/NETGEAR-AC2000-Wireless-Access-WAC124-100UKS/dp/B01N47QKDQ/

[rowdy]

Thanks Micky

[rowdy]

Thanks Adduxi

[rowdy]

Thanks John

[Serena_C · Accepted solution]

Hi @rowdy

Welcome back to our Community Help Forum 🙂

Thank you for your post regarding moving your Hub.

To move your Hub from downstairs to upstairs, you will need to schedule a non-essential engineer visit. These cost £99, and the engineer will move the Hub for you. Please let me know if you would like me to schedule this for you 🙂

Best wishes,

Serena

[rowdy · Accepted solution]

Thank you Serena for your answer but I will leave it for now and have a think about it and maybe come up with another solution as I think that is too expensive for me. Rowdy

[Serena_C]

No worries @rowdy, thanks for getting back to me on this!

Please don't hesitate to get back in touch on this topic should you change your mind in the future 🙂

Best wishes,

Serena