The Virgin wall outlet is located in my bedroom so the splitter doesn't reach my tv in my living room and I get bad signal throughout the rest of the flat. Can I book an engineer to move the wall socket so that it's in a more convenient location?
No I haven't. I have found the telephone service difficult to navigate as it doesn't really cater for this sort of thing. Are you able to help me arrange an engineer visit?
Thanks for coming back to us on this. We can certainly book this visit in for you.
In order to do that I will need to confirm your address to ensure we are booking the engineer on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.