Virgin Media Community

[earnie90]

The Virgin wall outlet is located in my bedroom so the splitter doesn't reach my tv in my living room and I get bad signal throughout the rest of the flat. Can I book an engineer to move the wall socket so that it's in a more convenient location?

[LittleMick73]

Hi yes there is a £25 charge as a non fault call out, phone 150 free from a virgin phone or 0345 454 1111 from any other phone. Regards Micky

[Zak_M]

Good afternoon @ernie90. 

Welcome to the forums and thank you for taking the time to post. 

As advised above, we are able to move this for you. 

Have you had any luck with getting this arranged. 

Kind regards,

Zak_M

[earnie90]

Hi Zak,

No I haven't. I have found the telephone service difficult to navigate as it doesn't really cater for this sort of thing. Are you able to help me arrange an engineer visit?

Thanks,
earnie90

[Paulina_Z]

Hi @earnie90,

Thank you for coming back to us. Apologies for the late reply.

Have you been able to have this issue resolved and an engineer booked, or do you still need further assistance on this issue?

Please let us know, we're more than happy to help.

Thank you.

[earnie90]

No I haven’t. Please could you book an engineer appointment for me ASAP. Phone support mapping just sends me back to Community website. 
thanks 

[Kath_F]

Hi earnie90, 

Thanks for coming back to us on this. We can certainly book this visit in for you. 

In order to do that I will need to confirm your address to ensure we are booking the engineer on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,