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Moving my co ax point from one room to another

Worthy27
Joining in

Hi there, we moved into our flat in July 22 and the co ax point for the broadband was in one of the bedrooms. We'd like to move this into the lounge, how do I go about doing this please? Many thanks in advance, Simon

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi @Worthy27 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Thanks Dave, very much appreciated