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Moving my broadband connection

Dillinja84
Tuning in

on ‎29-03-2023 14:26

Hi, can someone please tell me how I book an engineer, to come and move the connection for my Internet to another room please. 

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5 REPLIES 5

Tudor
Very Insightful Person
Very Insightful Person

on ‎29-03-2023 14:30

There will be a coast of £25

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Dillinja84
Tuning in
In response to Tudor

on ‎30-03-2023 07:22

Thank you. All booked in for next Tuesday.

Akua_A
Forum Team
Forum Team
In response to Dillinja84

on ‎01-04-2023 14:00

Hi @Dillinja84 

Welcome to our community forums. 

We are glad to see you were able to book an engineer appointment with our team. You can find all our contact points here https://virg.in/contactvm Please let us know how the appointment goes and if you need any further help.

Thanks,

Akua_A
Forum Team

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Dillinja84
Tuning in
In response to Akua_A

on ‎06-04-2023 09:07

The appointment went great, Harry did exactly what I needed him to do. Was tidy and professional and polite.

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John_GS
Forum Team
Forum Team
In response to Dillinja84

on ‎10-04-2023 10:18

Hi @Dillinja84 

Thanks for coming back to us. I am glad all sorted 🙂

Do pop back to the forums if you ever need anything.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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