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Moving main Fibre junction box

I would like to move my main fibre junction box from under a window.  I understand that there is a charge however could you let me know what contact number to use so that I can arrange for a visit.

thanks 

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Message 2 of 10
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Re: Moving main Fibre junction box

what box do you mean by main fibre box? are you calling about the small brown omnibox on our house

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Re: Moving main Fibre junction box

Hi

 

its the white box which I have attached the internet cable to.  I would like the box moved so it’s behind my TV

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Re: Moving main Fibre junction box

vm can do this.
you can wait for vm staff to get to the thread and they can book this in. it can take them about a week currently to reoly.
this will cost £99

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Re: Moving main Fibre junction box

Thanks your advice, reading through the forum it appears that I would need to call to book an engineer visit

 

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Re: Moving main Fibre junction box

you can try calling or wait for staff here. if you call and book one post back here so staff doesn't waste time trying to book one for you

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Re: Moving main Fibre junction box

Thanks I will wait for staff to post as I’m not in any rush.  Thanks for your responses 

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Message 8 of 10
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Re: Moving main Fibre junction box


@KathyO wrote:

Thanks I will wait for staff to post as I’m not in any rush.  Thanks for your responses 


I will move this thread to a more appropriate part of the forum where the VM Forum Team will pick it up in due course.

________________________________
Graham

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Message 9 of 10
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Re: Moving main Fibre junction box

Whilst waiting.... calling in at 08.00 usually gets you through quickly - or send details of your issue and include your account number by text to - 07533 051809 - responses can be slower slower though.

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 10 of 10
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Re: Moving main Fibre junction box

Thanks that’s good to know might give that a try

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