Moving houses, I didn’t receive connection date for new house

[SunnyGuru]

I informed virgin media about my move in date into my new property but I haven’t received any response from them. all the info was captured in the ChatBot. I have moved in and urgently need connection, I have brought my virgin media router with me, connected it to the existing line, but it’s flashing red. Please help

[Robert_P]

Hello SunnyGuru

Sorry to hear of the delays in getting you installed at your new property, we understand the frustration and appreciate you raising this via the forums. Welcome to the community.

We can see you have spoken to the team since posting and we trust this was discussed and resolved during the call. If you have any other questions or need us further, please don't hesitate to get in touch.

Rob