Moving house

[SanjeevThamby05]

Just in process of moving house and have a date given at end of jan to install virgin media boadband and telephone.however there is virgin media box already present at the proprty along with bt openreach connection.not sure if virgin media can connect broadband and telephone before the install date.

[Jodi_S]

Hi SanjeevThamby05,

A warm welcome and thanks for posting on our community forums. Unfortunately, we would not be able to connect you with the equipment that has been left by the previous tenants.

The box that is in your property will now be disconnected as it would have been attached to a previous account.

Our team would have booked you in for the very next available appointment for installation at your new address.

If you wish to call our team and see if there are any earlier installation appointments please call us directly on 150/0345 454 1111 or use our WhatsApp messaging service on 0730 532 7112.

Kind regards Jodi.