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bentnose
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Moving house, speed query

Looking to move house soon. 

OFCOM checker says gigabit is available, virgins site says 350 max. 

Why would this be different? Also i read that gigabit should be available at all virgin enabled households now?

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Tudor
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Re: Moving house, speed query

1G is available everywhere on the VM network.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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bentnose
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Re: Moving house, speed query

Interesting, so why when i look at packages will it only let me go to 350?

Spoke on live chat and they didnt know

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Tom_W1
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Re: Moving house, speed query

Hi @bentnose thanks for your post here in the Community. 

It is quite strange but I'd advise speaking to our Home Movers Team on 150 / 0345 454 1111, options 1, 4 and 3 - this will get you through to that team who will be able to arrange the move for you, at the correct tariff too.

I hope this helps.

Many thanks

Tom_W
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bentnose
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Re: Moving house, speed query

Thanks i will do that closer to the time. 

Out of interest, are you confirming that every property with a virgin connection should now have the gig1 service?

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jpeg1
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Re: Moving house, speed query

The technology is in place to connect at 1G, but the network capacity is limited in some areas.

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