Moving house, no wall socket

[Elifsez]

Dear Sir/Madam,

I moved 2 days ago and I made application for moving my internet package. According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit between wall socket and hub. How can I arrange an installation with virgin media. 

Best Regards,

Elif

[Tudor · Accepted solution]

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday