Menu
Reply
Highlighted
  • 5.02K
  • 325
  • 311
Forum Team
Forum Team
205 Views
Message 11 of 14
Flag for a moderator

Re: Moving house = new 12 month contract

Has the price changed at all or new equipment? If not and we've kept you on the same speeds then you'd need to discuss this with the team so we can ensure it's correct. 

If not the team can make the changes needed. 

Emma_C - Forum Team
0 Kudos
Reply
Highlighted
  • 13.67K
  • 1.06K
  • 3.18K
Very Insightful Person
Very Insightful Person
203 Views
Message 12 of 14
Flag for a moderator

Re: Moving house = new 12 month contract


@Emma_C wrote:

I do apologise. 

If you move house or change your package this would agree a new contract. 

I'd advise giving us a call on the above number if you wish to discuss it all further.  


with respect i believe that is wrong - or it was - the OP is correct imo moving house and making no changed does not start a new contract - not that stops agents starting new contracts

to the OP dont waste your time with offshore they can make it up as they go on

dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre

if you dont get a UK agent hang up and try again

____________________

Tony
0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
200 Views
Message 13 of 14
Flag for a moderator

Re: Moving house = new 12 month contract

@Emma_C price didn't change nor i got new equipment.

@-tony- thanks for advising I will try your way.
0 Kudos
Reply
Highlighted
  • 3.66K
  • 170
  • 289
Forum Team
Forum Team
140 Views
Message 14 of 14
Flag for a moderator

Re: Moving house = new 12 month contract

Hi vyckaks,

 

I can see you've spoke to the team since the last spoke so hopefully everything should now be resolved.

 

If you need further assistance, please let us know. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply