Moving house but no kit sent out?

[hizoto]

I told Virgin Media I was moving on the 18th then received a text on the 19th stating that Yodel would deliver a moving kit - it hasn't turned up and it's now the 27th. We move on the 29th. Do I actually need the moving kit to install or is it as simple as just plugging everything in? The property supposedly had Virgin Media under the last owner who passed away 2 months ago. Since it's a Saturday it means that if we can't self install on the 29th then we'd be left with no help until at least the 2nd due to Sunday then a Bank Holiday.

[Daniel_Et]

Hi @hizoto 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the confusion caused and hope the move has gone as smoothly as it can. 

Were you able to carry out a self-installation on Saturday? If not, have you been able to get any clarity on the situation moving forward?

Please pop back to us whenever you're ready and we'll do our very best to help.

Regards,
Daniel