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Moving house, address is wrong when postcode is input into service checker

nandot
Joining in

As the title says. I am moving house and when I check to see if I can take virgin media with me the postcode checker comes up with a totally different address and says it doesn't provide for tht address

1 REPLY 1

Carley_S
Forum Team
Forum Team

Hi @nandot 

Welcome to the community forums

Sorry to hear that you're address is not correct on the checker. We get the address information from Royal Mail. 

Can you check to see if when you write your post code to here on the Royal Mail site, does it show the correct address or the wrong address that appears on our site too? 

Here to help 🙂
Virgin Media Forums Agent
Carley