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YorkieHarry
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Moving house - Neighbours have Virgin Media but we don’t

Hello there,

I know this has been posted a few times before but it seems like the forum is the best place to resolve the issue. We will shortly be moving house to a property where Virgin Media is not available, however most of our neighbours show as VM being available. There is no termination/connection point on the street for our property but the VM civil works run right in front of the drive. Please could someone help with this? I’m happy to provide address info privately.

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VM-Jon
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Re: Moving house - Neighbours have Virgin Media but we don’t

Have you contacted the movers team ? They should be able to help if your currently a customer


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YorkieHarry
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Re: Moving house - Neighbours have Virgin Media but we don’t

We’re not currently Virgin Media customers as it unfortunately isn’t available at our current address.

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YorkieHarry
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Re: Moving house - Neighbours have Virgin Media but we don’t

Please could someone get back to me on this? We will be moving in the new year and was hoping to get the process rolling now.

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Z92
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Re: Moving house - Neighbours have Virgin Media but we don’t

If you want more of an instant reply then you best bet is the customer services number. The forum can take over a week at times. 

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Christy_D
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Re: Moving house - Neighbours have Virgin Media but we don’t

Hi @YorkieHarry 

I can take a look into this for you and see what’s the best way to go around it.

I will pop you a private message so I can take some personal details.

Thanks

Christy 


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