That's unfortunate for you. If Virgin are sending a spotter there may be doubt as to whether they can actually connect you. If it involves digging up the pavement there will be a considerable delay getting permission.
In the meantime your existing contract for your old address will still be running, so I doubt you will get a refund.
Could you get a BT or other Openreach connection instead?
you won't be able to get a refund. you agreed the services at the installed address.
If you are out of contract you can give 30 days notice to cancel. If you are in contact and want to cancel or VM can't install you for any reason you will be charged hte agreed early disconnection fee for leaving the contract early
Luckily out of contract now so I guess if the spotter says it’s a no go and Openreach says yes I’ll have to cancel my services. I have a feeling it’ll work out as the middle terrace has virgin broadband and we’re the end terrace.