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Moving home

I’ve set my quick start up after moving homes , I only have the white light on the hub and I’ve been trying to phone to get someone to activate it but I can’t get through

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Re: Moving home

Hi Cznajda,

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this we’ll be able to reboot the box or put you in touch with the right team.

The old method (which still owrks) was to reboot the equipment and if that failed then you need to phone to get your box activated. 0800 953 9500.

You will need the box serial number, and your account and area number.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation.

That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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