Moving home - "Let's Chat!" button broken

[WillR27398]

I'm trying to sort out moving our current service to a new house but after checking the availability the "Let's Chat!" button just doesn't take me anywhere or do anything. I also cannot find another way to access the live chat or any relevant contact numbers. Any help appreciated.

The button in question.

Also, the "Chat to us online" button doesn't do anything, the other 2 do.

I wasn't sure where else to raise this issue.

[jbrennand]

I assume you are going through the process on...

https://www.virginmedia.com/help/moving-home

So what circumstances/problem necessitated you going to chat?

[WillR27398]

Yeah that's the page I used. After entering my address to verify I am brought to this page https://www.virginmedia.com/help/moving-home/move-serviceable (that says the address is valid) and the first message that appears makes me think I need to talk to someone to facilitate the move.

I have the information it mentions below that I will need so my assumption was I needed to click "Let's Chat!" to pass that information on and inform someone of the move, but either the button doesn't work or I am missing something as I can't see any other option?

Here is the bit below that mentions what I will need and another reference to chatting to someone about the move.

[jbrennand · Accepted solution]

Ah, ok - I wasnt aware it sent you to chat.

I would just call it in this way - but try first thing 08.01 - is always the best time to get through quickly

Call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate).

Use options 1,1,4,4, “thinking of leaving” - they usually pick those calls up quickly and the retentions are UK based.

Tell them you are moving home and need to cancel unless VM is available at the new address - they should quickly check that for you and then transfer you to the appropriate agents to sort the move