Virgin Media Community

[Libinandammu]

Hello,

I am moving apartment this weekend and finally got hold of an agent yesterday to move the broadband in the weekend. They confirmed my new apartment has already the set up and I would just need to plugin my device and said they would send the instructions in the email. 

However, I didn't receive an email with instructions yet. So I am wondering if I can start using the broadband in new apartment by plugging in the device or do I have to do any kind of activation by call/sms that on Monday morning to activate my internet in the new apartment? 

[MikeRobbo]

Once you are in and connected call the Hub Activation number -  0800 953 9500 

[DJ_Shadow1966]

Hello

Yes the devices will need activating all you need to do is give 0800 953 9500 a call make sure you have the serial number of the devices in case there is any problems.

Regards Mike