Moving coax & Outside cables not fixed properly?

[nemesis529]

Hello all,

I've heard it costs £25 to move a Coax socket can I get this done as the current location doesn't have a power socket close enough.

Also the cable for the Coax hasn't been fixed properly (see below) who do I see about getting this fixed or shall I leave it.

Thanks in advance!

[Tudor · Accepted solution]

The bad cable should be fixed free of charge, but yes there will be a £25 fee for the internal socket to be moved. 

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[nemesis529]

I can wait for VM Staff as I’m in no rush.

Cheers.

[nodrogd]

I don’t think those cables are going to get fixed in a hurry. To sort that lot out would require a specialist heights team. The vast majority of techs only have ladders that reach one floor up, & are not insured or trained to work any higher.

[nemesis529]

It’s only second floor, doubt you’d need a specialist team.

[Tom_W1]

Hi @nemesis529 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised.

Please allow me to send you a PM to look into this further for you - kindly expect this to arrive shortly and respond directly when you can!

Many thanks

[nemesis529]

[Matthew_ML]

Hey nemesis529, thank you for reaching out I can see you are in PM with my colleague already.

Please feel free to reach out to him if you need any other assistance. Thanks