Moving cable

[Josheppy]

Hi, I'm having French windows installed and the cable goes along the bricks that are being knocked out.  How much to have the cable moved down a couple of bricks lower? Thanks 

[newapollo · Accepted solution]

Hi @Josheppy 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Robert_P]

Hi Jashappy

As newapollo has advised it would be possible for us to arrange for a tech to come out and alter the location of the wiring, we appreciate you raising this via the forums and welcome to the community 🙂

If you haven't already called and spoken to the team to arrange this let me know and I'll be able to assist further with this 🙂

Rob

[Josheppy]

Hi Rob

Can you arrange this for me please

[Martin_N]

Our apologies for the delayed response Josheppy.

I have taken a look on our side and it look as this has already been booked in for you. Please let us know if you need any further assistance. 

^Martin

[Josheppy]

Yes, as I hadn't had a reply i phoned up and made the booking 

Thanks 

[TonyBetts]

Hi,

I have the same request as we are having a porch built and would like to move our current cable into our house a few feet away.

Do I need to book an appointment and if so how please?

Many thanks

Tony

[Natalie_L]

Hi TonyBEtts, 

Welcome to the Community and thank you for posting. 

We would be happy to assist you with booking the appointment. 

The visit/work would mean a £25 charge is applied to your account once it has been completed. 

If you are happy to proceed, please reply to the private message I have sent over to the purple envelope on the top right of this page. 

Speak soon, 

[Natalie_L]

Hi TonyBetts, 

Thank you for joining me on private message. 

I am happy we have been able to assist you. 

Do please reach out if we can assist in the future. 

Thanks, 

[martynwhi]

Hi, 

I am in a similar situation, please could you advise on the best way to arrange for an engineer to undertake the move of the cable?