Virgin Media Community

[thesnowbells]

Hi,

We've just moved into a new property and for some inexplicable reason the previous owners had the cable entry point come in through the upstairs bedroom wall/window. We'd like to have this moved so that it comes in through the downstairs living room (on the same side of the property). I understand that I'll have to pay a non-fault call out fee but I was wondering how is best to go about booking this? Is it even possible with the current COVID restrictions?

Thanks,

Rob

[jbrennand]

Yes they will do this no problem.

Unless its a "structural" issue on the building that mad ethem come in upstairs.

Anyway call it in on 150 VM line - or 0345 454 1111 others (national rate) - they will sort it - the charge for this is now £25.

[Gareth_L]

Hello thesnowbells

Sorry to hear about route of the cable
I am more than happy to take a look at this for you and arrange for these to be moved 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L