Moving broadband from BT

[A_HT]

I have Fibre to the property for Virgin and BT (new build). We have the virgin date sorted for installation, do I need to cancel my BT broadband, or will virgin notify BT to cancel

(I have no landline) 

[goslow · Accepted solution]

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@A_HT wrote:

I have Fibre to the property for Virgin and BT (new build). We have the virgin date sorted for installation, do I need to cancel my BT broadband, or will virgin notify BT to cancel

(I have no landline) 

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Usual advice on here, if you can, is to overlap the two services and make sure your VM connection is operating exactly as you want/expect it to before cancelling BT. Cast your eyes over this 'Quick Start' forum and you'll find many topics on delayed VM installations.

May cost you a few weeks in overlap package costs but should avoid you being without a connection if VM fails to deliver on time.

[Matthew_ML]

Hey A_HT, thank you for reaching out and a warm welcome to the community and Virgin Media 02. 

As mentioned you are going to have to reach out to them directly. Thanks