on 23-10-2023 19:50
Good evening,
I have a couple of issues with my VM external broadband cable as it's first of all damaged (don't know what happened), and second it run in my neighbour property and I need to move it on my side of the fence. Could a VM engineer sort this out for me?
Thanks
Answered! Go to Answer
on 28-10-2023 10:28
Hi there @59Dorchester
Thank you so much for your post and welcome to the community forums, it's great to have you wish us.
I am so sorry that this has happened and thank you again for posting. Would you be able to upload a picture of the cable for us so we can see the damaged part?
on 23-10-2023 21:16
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
23-10-2023 22:24 - edited 23-10-2023 22:26
This may be a coincidence and entirely unconnected, but there is a report on here by someone who had a Virginmedia cable run across their property without permission, to connect a neighbour. Not surprisingly, they were advised to remove it.
Whether or not this is the same case, you need to contact Customer Service and ask them to install the cable properly.
on 25-10-2023 20:05
Hi,
No I checked, it's someone else but it's very funny.
on 28-10-2023 10:28
Hi there @59Dorchester
Thank you so much for your post and welcome to the community forums, it's great to have you wish us.
I am so sorry that this has happened and thank you again for posting. Would you be able to upload a picture of the cable for us so we can see the damaged part?
on 30-10-2023 08:51
this Is the damage. Also the cable runs into the other side of the fence as in picture and it needs to be on my side.
Thanks
on 01-11-2023 09:04
Thanks for this photo, I will send you a PM now so we can look at getting this fixed.
Matt - Forum Team
New around here?
on 02-11-2023 10:04
Glad we have managed to get this resolved for you please do keep us updated. Cheers
Matt - Forum Team
New around here?