Virgin Media Community

[psr01]

I need my external Wall Box moved due to an extension of my property and would also like another TV point added. Can you please arrange an engineer to contact me?

[Z92]

Non essential jobs are not currently being scheduled, so I'd check back in a week or so.

Note that the job will incur a £99 charge.

[Paulina_Z]

Hi @psr01,

Welcome back to our Community Forum! Thanks so much for your post. 🙂

Unfortunately, @Z92 is right. We are not sending our technicians to customer properties for non-essential jobs. We are doing this to ensure we keep our customers and staff safe by minimising unnecessary contact.

This request would incur a £99 charge onto your bill when we're able to arrange for an engineer to complete this as this is a request, and not a fault.

Please let us know if there's anything else we can do to help. 🙂

Thanks,