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psr01
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Moving an External Wall Box

I need my external Wall Box moved due to an extension of my property and would also like another TV point added. Can you please arrange an engineer to contact me?

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Z92
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Re: Moving an External Wall Box

Non essential jobs are not currently being scheduled, so I'd check back in a week or so.

Note that the job will incur a £99 charge.

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Paulina_Z
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Re: Moving an External Wall Box

Hi @psr01,

 

Welcome back to our Community Forum! Thanks so much for your post. 🙂

 

Unfortunately, @Z92 is right. We are not sending our technicians to customer properties for non-essential jobs. We are doing this to ensure we keep our customers and staff safe by minimising unnecessary contact.

 

This request would incur a £99 charge onto your bill when we're able to arrange for an engineer to complete this as this is a request, and not a fault.

 

Please let us know if there's anything else we can do to help. 🙂

 

Thanks,

Paulina_Z
Forum Team



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