Moving a cabel

[AdamPollard86]

Hi, im in the middle of decorating my hallway and would like to now and try and get the cables better hidden behind the new skirting boards. would this be possible? We currently don’t have enough length to run it along the floor to the living room. 

thanks and regards

Adam Pollard

[newapollo]

Hi Adam,

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[John_GS]

Hi @AdamPollard86

Thanks for posting and welcome to the community.

As per newapollo's advise here, (thank you as always), we can book this in for you. There would be a cost of £25 to do so.

Let me know if you wish for it to be done and we'll proceed further.

Best,

[AdamPollard86]

Yes please that would be great. 

Thanks and regards 

Adam 

[Carley_S]

Thank you for confirming this @AdamPollard86

Please join me on private message so I can locate your account and pass account security to book this in for you. You can see your private messages at the top of the page, in the envelope icon. 

[Carley_S]

Thank you for joining me on private message @AdamPollard86

Your request to move your internal cabling has all been booked and arranged for you. Please let us know if you are having any further questions at all. We'll be here to help on the community forums if needed 🙂

[AdamPollard86]

I can’t see the appointment on the app? Can you confirm it’s all still going ahead this week.