I need to re position my Wi Fi modem to the front of the house can I do this myself or has it got to be an engineer.
The current cable runs outside the house and comes in through the wall at the back
You cannot alter any cabling from VM. It's a £99 non fault call out fee.
However, you can move the cable to somewhere else as long as you don't make ANY changes to the cable or the end fitting. So, you could in thoery, if the holes are big enough, pull the cable back outside and relocate elsewhere inside. You may also end up with a lot of slack cable, but you cannot shorten this in any way.
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Another option would be to leave the Hub where it is and spend the £99 on a new wireless router/Mesh system and connect that the the Hub (put into modem mode) by some Cat5e/6 ethernet cable you can run to the new location yourself.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.