Virgin Media Community

[gerryb79]

We had Virgin installed a month back, however we are moving our main TV to the opposite side of the room and mounted on the wall (tries to get this done prior to the install but couldn’t get it until now). Engineer (not Virgin) has said he will split the Virgin cable from upstairs (which is already split) and run the cable from there. This would mean the router and TV would be fed from a secondary source and our downstairs supply won’t be connected to anything. Is it ok to do this? Or do you have to use the main feed into the house?

[carl_pearce]

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@gerryb79 wrote:

We had Virgin installed a month back, however we are moving our main TV to the opposite side of the room and mounted on the wall (tries to get this done prior to the install but couldn’t get it until now). Engineer (not Virgin) has said he will split the Virgin cable from upstairs (which is already split) and run the cable from there. This would mean the router and TV would be fed from a secondary source and our downstairs supply won’t be connected to anything. Is it ok to do this? Or do you have to use the main feed into the house?

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Only VM can make changes to the cabling from the wall socket to their equipment.

[nodrogd]

Any alterations to the cabling is Virgin’s responsibility. The coax forms part of the local network & any alterations can affect the performance of not only your installation but others connected to the same cabinet. The cable Virgin use is specialised & is designed to prevent ingress from broadcast TV, radio & mobile phone services that use the same frequencies. Also alterations to your installation affect your signal levels. These can be adjusted easily, but require access to the street cabinet.

Costs to alter your setup are a fixed fee of £99. DIY alterations that mess up the local network could cost you considerably more.

[gerryb79]

Thank you. Interestingly having a look online, it would appear that the coax used isn’t anything special. During my install the engineers would not hide the cables, moving my Tv means the cables would be in the walls and hidden.

[nodrogd]

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@gerryb79 wrote:

Thank you. Interestingly having a look online, it would appear that the coax used isn’t anything special. During my install the engineers would not hide the cables, moving my Tv means the cables would be in the walls and hidden.

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Virgin’s internal coax is specifically produced for them, although there are commercial equivalents manufactured for cable operators elsewhere. If you install conduit with pull wires you could get them to install in these, but I would advise against any DIY as no end of network problems are traced to unauthorised alterations.