Virgin Media Community

[chr15-20]

hi there

i was meant to be moving house next week but have had to push it to this Saturday due to me going back to work which was spring on me last minute so I need my virgin moved to new house but want to know how to do this as when I tried online it didn’t work 

thanks I advance 

[Emily_G · Accepted solution]

Thank you for the post Chr15-20.

This would need to be done through our house move team, I believe they're currently available over the text service if you'd like to text your query to +44753 305 1809, answer the few automated questions and then this will pass you through to the correct team. There may still be some of the team taking calls on 150/0345 454 1111 option 1, option 4 then option 3. 

Thank you, Emily.

[chr15-20]

Thank you, I eventually got through to top priority and should ace Virgin back up and running Wednesday 

thank you for the help